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Terms and Conditions – Poppyco.co.uk

Please read through these terms and conditions carefully as they govern your use of this web site. If you do not agree with any part of the terms and conditions you must not use this web site. However, by using the Poppyco.co.uk web site you agree to be bound by the whole of these terms and conditions.

Jurisdiction of Contract

A contract between the customer and Poppyco.co.uk will be deemed as being concluded once an order has been accepted, processed, dispatched and the goods have been adopted. This does not affect your statutory rights. A contract between the customer and Poppyco.co.uk will be deemed as being concluded in the United Kingdom, and accordingly these terms and conditions shall be interpreted, construed and governed in accordance with the laws of the United Kingdom.

General Information

We accept no liability for any information held on this web site which may contain technical inaccuracies or typographical errors, including pricing and product description errors. We also hold the right to make changes to the terms and conditions from time to time. The onus will be on the user of this web site to check whether any changes have been made.

Intellectual Property

The contents including photographs, trademarks, logos and written text contained on this web site are the property of Poppyco.co.uk and/or its suppliers. None of the content or software held on this web site may be copied, reproduced, posted, transferred, refurbished, sold or downloaded without prior written permission from us.

Method of Payment

You can pay by CREDIT CARD, DEBIT CARD OR PAYPAL. PayPal accepts all major credit cards including: Visa, MasterCard, American Express, Switch, Solo, Visa Delta, and Visa Electron. If you live in the UK  and you wish to submit an order by post please email to reserve your items and send payment (either Cheque or Postal Order) to Customer Service, Poppyco, 14 Charlton Avenue, Ipswich, Suffolk, IP1 6BH. Please make all cheques and postal orders payable to: Poppyco. Please be aware that cheques must clear before goods are dispatched this can take up to 7 working days. We cannot accept cheques from our overseas customers.

Delivery

We aim to dispatch all orders within 1 working day of receipt subject to payment clearance and stock availability. All goods are sent by Royal Mail and are FREE OF CHARGE within mainland UK only, orders under £80 are sent using Recorded 1st Class post, if you wish to upgrade service for an additional charge please contact us for an invoice. Overseas delivery may take a little longer and may be subject to delay in customs. We are sorry but we are unable to post to USA and Canada for insurance purposes. Delivery charges will apply to those customers who reside outside the UK. Europe £4.50. the rest of the World (excluding USA and Canada) £6.50 where orders are sent via Airmail International Signed for.

Out of Stock & Special Order Items

All items are subject to availability and some ranges are only available one season. Back ordered items include products that are not currently in stock. In most cases these items are on order from the manufacturers. Back ordered items usually come into stock within 2 to 4 weeks but can occasionally take longer. If for any reason we determine that a back ordered item will no longer be available, we will notify you immediately via e-mail, cancel the item from your order, delete the item from our web site and refund you in full, or you may choose an alternative item of the same value. You can check stock availability at any time by using our Stock Enquiry form.

Returns & Exchange Policy

Items must be returned within 14 days of receipt, with the exception of  briefs, thongs and shorts as these items do not have a hygiene strip. This does not affect your statutory rights. Refunds and exchanges will be subject to the garment being returned to us in its original condition. That is, unworn, all labels intact, and all garments must be in their proper re saleable packaging. The customer shall be held liable for the cost of the return of the item(s). We advise that all items are returned to us by way of recorded delivery in order to assist you should the parcel get lost in transit Please be aware that Royal Mail will only compensate up to 10 times the value of a 1st class stamp if you are returning items that exceed this we recommend sending via Special Delivery or overseas equivalent. Subject to the goods being returned in their original condition, a refund will be issued, or an exchange will be organised. We will also be happy to refund the purchase price in full if the return results from a defective item. Please email us before returning and ensure that the package is wrapped securely and enclose order no., name and the reason for the return. Then send it to: Returns Department, Poppyco, 14 Charlton Avenue, Ipswich, Suffolk, IP1 6BH.

Credit Card Security

Shopping with Poppyco is completely safe. Credit card details are not held on this web site. All credit card payment details are validated and processed by Paypal. Paypal use the very latest SSL (Secure Socket Layer) encryption technology and have over 100 Million users worldwide. Thus, ensuring that you are safe while shopping online. Since no credit card details are held on this web site you will need to input your credit card details every time you place an order with us and refunds can only be made to the original payment method.

Privacy Policy

Poppyco will not disclose any customer information to third parties. You may choose to subscribe to our newsletters we will only use your information to email you notifications of special offers and when new ranges are in stock. You may unsubscribe at any time by following the instructions on our subscriptions page.

Complaints Procedure

It’s our aim to make your online shopping experience as enjoyable and hassle free as possible. If you have any issues or ideas on things we could do differently then please let us know.

All complaints will be dealt with and a response sent to you within 48 hours where possible.

If you would like to make a complaint email us at customerservice@poppyco.co.uk